FAQ
🛒 ORDERING & AGE VERIFICATION
Q: Is there an age limit to enter or buy here?
✅ A: Yes. Strictly 21 years and older, following UAE regulations. We may ask for valid government‑issued ID anytime. Orders from under‑age buyers will be cancelled immediately.
Q: How do I confirm my age?
✅ A: You must confirm your age at the first visit screen. We may also request ID photo or verification details before or during delivery.
Q: Can I change or cancel my order?
✅ A: You may change/cancel only before it is packed and shipped. Once dispatched, return rules apply.
Q: What payment methods do you accept?
✅ A: credit/debit cards, digital wallets, cash on delivery where allowed
📦 PRODUCTS & USAGE
Q: What kind of items do you sell?
✅ A: Electronic cigarettes, disposable devices, e‑liquids, nicotine pouches, shisha‑style vapes, coils, tanks, and accessories.
Q: Do your products contain nicotine?
✅ A: Most do — nicotine is highly addictive. Check every label carefully. Not suitable for non‑users, minors, pregnant/nursing people, or those with heart/lung conditions.
Q: Are your products original and authentic?
✅ A: Yes — we only source from authorized distributors and official brands.
Q: Can I resell items I buy from you?
✅ A: No — products are for personal use only. Resale or distribution without proper UAE license is prohibited.
🚚 DELIVERY & SHIPPING
Q: Where do you deliver?
✅ A: Currently within the United Arab Emirates.
Q: How long does delivery take?
✅ A: Usually [1-2 working days] depending on location.
Q: Is delivery discreet?
✅ A: Yes — all packages are plain‑packed with no visible product details.
↩️ RETURNS, WARRANTY & SUPPORT
Q: What is your return/exchange policy?
✅ A: Unopened, unused items in original packaging may be returned within [14] days if defective or incorrect. Opened items cannot be returned for safety/hygiene reasons.
Q: Do devices come with warranty?
✅ A: Yes — manufacturer warranty applies as stated on packaging. It does not cover misuse, drops, water damage, or unauthorized repairs.
Q: How can I contact support?
✅ A: Email: carbon5ervape@gmail.com | WhatsApp: 056-859-0640 | Store address: